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FAQs
SHIPPING
Delivery times shown are based on normal business volume.
Ground shipping is free for all purchases of $99 or more.
The shipping and handling cost for your order is based on the total weight of the order.
Orders are only shipped on business days: Monday-Friday, excluding federal holidays.
If you place your order before 12:00 pm on a business day, we aim to have it shipped the same day.
For faster delivery, upgrade your shipping method, but note: not all delivery methods are available to all areas.
Alaska, Hawaii and US Territories (excluding Guam, US Virgin Islands & Puerto Rico)
We unfortunately do not ship to any US territories. We only ship within the United States, including Hawaii and Alaska. We cannot ship to Puerto Rico, Guam or US Virgin Islands.
Packages to Alaska and Hawaii can only be shipped by air or priority, and normally arrive within 2-3 business days.
US Military & Diplomatic Addresses
We ship to APO/FPO/DPO locations! Your order will arrive via USPS but arrival may be delayed based on location.
International Addresses
Unfortunately, we cannot ship internationally at this time.
Multiple Shipping Addresses
We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.
When your order is shipped from our studio, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
Out of Stock Items
If an item in your order is out of stock, our customer care team will be in touch to discuss a solution. We’re unable to back order items that are out of stock.
Order Cancellation and Adjustments
We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us.
Can I ship to multiple addresses?
We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.
What shipping method do you use?
We ship our packages via UPS, USPS, and Fedex.
Can I enter special delivery instructions?
If you have any special delivery instructions, please select the box that says ''This is a gift'' during checkout and enter your request. If you have any questions, please contact us.
Can I return my product if it arrives melted, or melts while I've stored it?
Products labeled with our melt warning symbol are designed to melt around body temperature. Especially in the summer months or in hot climates, it’s possible for these products to melt while in transit. If products with a melt warning arrive melted, we won’t be able to replace or refund them, so order at your own risk! To avoid disappointment in hot climates or seasons, we recommend purchasing meltable products in person at one of our stockists or our vendor markets. If melting does happen, in most cases you can simply pop the product into the fridge to solidify and they’ll still be usable (though may not look as pretty!). Once they’ve arrived, keep meltable products in a cool spot away from direct sunlight.
RETURNS
We always want you to be happy with your purchase. But, if you are dissatisfied, it's easy to make a return or exchange.
Please see our return and exchange policies below for full details.
Returned items need to be 100% intact and returned with the original packaging and receipt. You can return items up to 30 days after the date we shipped your order, or within 30 days after you made the purchase in-person.
Shipping charges are not refundable.
Please remember we can't accept returns without prior authorization through Customer Care.
We do not allow returns on any skincare products for health and safety reasons. If something arrives damaged or not as advertised, please contact us and we can discuss a replacement.
Remember, we cannot accept returns without prior authorization.
If we shipped the wrong item to you by mistake, please contact Customer Care. If the correct item is currently in stock, we will ship it to you at no additional cost. If the item is out of stock, has been discontinued and/or is a seasonal or limited-edition product, we will be happy to issue a refund for the purchase price instead.
